How we look after your information
Plain English on what we would collect, why we would need it, and the rights you have over it. This policy is written to the standards a UK currency service is expected to meet.
Please note: ukex.net is a demonstration site and the domain is offered for sale. No currency is dealt and no payments are taken here, so in practice we hold no customer data. The policy below is illustrative — it shows the form a genuine privacy notice would take for a service of this kind.
Last updated: 14 January 2026
UK Exchange Network respects your privacy and takes the security of personal information seriously. This notice explains how we would collect, use, share and protect the information you give us when you buy or sell travel money, contact our support team, or browse the site. It is written to reflect the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
UK Exchange Network is a trading name of UKEX Currency Services Ltd, registered in England & Wales (Company No. 15829004), registered with HMRC as a Money Service Business. Our registered offices are Sterling House, 24 Lombard Street, London EC3V 9AL, and Centurion House, 129 Deansgate, Manchester M3 4WB.
For the personal information described here, UKEX Currency Services Ltd is the data controller — that is, the organisation responsible for deciding how and why your information is used. These details are illustrative, in keeping with the demonstration nature of this site.
What we collect
We only ask for what we genuinely need to provide the service. Depending on how you use us, that could include:
- Who you are — your name, date of birth, delivery and billing address, email address and phone number.
- Identity and verification details — information used to confirm your identity and meet our anti-money-laundering duties, such as a passport or driving-licence reference, and the results of electronic identity checks.
- Order details — the currencies and amounts you buy or sell, your chosen delivery method, and the history of orders on your account.
- Payment information — enough to take or refund a payment securely. Full card numbers are handled by our payment processor and are not stored on our systems.
- Contact records — notes, emails and call recordings from your dealings with our support team, kept so we can help you and improve our service.
- Technical and usage data — your device and browser type, IP address, and how you move around the site. This is gathered through cookies and similar technologies, which you can read about in our cookie policy.
How we use it, and our lawful bases
Under UK GDPR we must have a lawful basis for using your information. We rely on the following:
- To perform our contract with you — taking and fulfilling your order, arranging delivery, processing payments and refunds, and providing support. Lawful basis: performance of a contract.
- To meet our legal duties — verifying identity, carrying out anti-money-laundering and fraud checks, and keeping records the law requires us to keep as a Money Service Business. Lawful basis: legal obligation.
- To run and protect our business — preventing fraud, securing our systems, keeping proper accounts, and improving the service. Lawful basis: legitimate interests, balanced against your rights.
- To send you marketing — sharing rate alerts, offers and news where you have asked us to. Lawful basis: consent, which you can withdraw at any time by using the unsubscribe link or contacting us.
Sharing your information
We do not sell your personal information, and we never will. We share it only where it is necessary to run the service, and only with organisations that are bound to protect it. These would include:
- Couriers and postal partners — Royal Mail and similar carriers, who need your name and address to deliver your order or collect your sell-back notes.
- Payment processors and banks — to take, settle and refund payments securely.
- Identity and fraud-prevention agencies — to confirm who you are and help keep everyone safe from financial crime.
- Technology and support providers — the suppliers who host our systems and help us run the website, under strict data-processing agreements.
- Regulators and authorities — including HMRC, the police and the courts, where we are required by law to disclose information.
International transfers
We aim to keep personal information within the UK or the European Economic Area. Where a supplier processes information outside these areas, we make sure it is properly protected — for example through UK adequacy regulations, the International Data Transfer Agreement, or other safeguards approved under UK data-protection law. You can ask us for details of the safeguards that apply.
How long we keep it
We keep personal information only for as long as we need it. Identity and transaction records connected to our anti-money-laundering duties are normally kept for five years after our relationship with you ends, as the law requires. Other information, such as marketing preferences, is kept until you ask us to stop or it is no longer needed. When information is no longer required, we securely delete or anonymise it.
Your rights
Under UK data-protection law you have a number of rights over your personal information. You can ask us to:
- Access a copy of the information we hold about you.
- Rectify anything that is wrong or out of date.
- Erase your information, where there is no legal reason for us to keep it.
- Restrict or object to how we use it, including stopping direct marketing at any time.
- Port your information to another provider in a commonly used format.
- Withdraw consent where we relied on it, without affecting anything done beforehand.
To exercise any of these rights, email contact@ukex.net or call our team on +1 808 517 5677. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator, at ico.org.uk or on 0303 123 1113 — though we would always welcome the chance to put things right first.
Cookies
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how it is used. You are in control of which non-essential cookies you allow. Full details, and how to change your choices, are set out in our cookie policy.
Keeping your information secure
We use appropriate technical and organisational measures to protect your information, including encryption in transit, restricted access on a need-to-know basis, and regular reviews of our security. Payments are taken through an encrypted checkout, and full card details are not stored on our own systems.
Changes to this policy
We may update this notice from time to time to reflect changes in the law or in how we work. When we do, we will revise the "last updated" date above, and for significant changes we will let you know directly where we can.
How to contact us
If you have any questions about this policy or about how your information is handled, our data protection lead will be glad to help. Email contact@ukex.net, call +1 808 517 5677 (7 days, 8am–8pm), or write to us at Sterling House, 24 Lombard Street, London EC3V 9AL.
Questions about your data or this policy? Email contact@ukex.net or call +1 808 517 5677. You can also reach us through our contact page. For related details, see our terms & conditions, AML & compliance and cookie policy.